Returns and Exchanges
What is your return & exchange policy?
Returns and exchanges must be delivered to our warehouse within 14 days of the delivery date for a full refund, less shipping fees. All orders covered by Redo will receive free returns & exchanges, all other orders will incur a $12 return fee. Please
What is your returns refund turn around time?
We try to process your return as fast as possible! Once it's been delivered to our warehouse it can take 3-5 days to process. Upon approval, your refund can take around 2-7 business days to reflect, depending on your banking partner.
How fast can I receive my exchange?
If a customer opts for instant exchange, the system will automatically trigger an exchange order. If a customer opts for automated exchange, the exchange will ship once the return is received and processed in the warehouse! Please allow 2-5 business
What do I do if my package is lost or stolen?
We recommend that our customers add Redo package protection to their order to ensure your items are protected from any loss, damage, or theft. If Redo package protection is not selected with your order, Hunter Bell is not liable for any lost, stolen
Can I return or exchange sale items?
Items purchased at a discount are eligible for returns or exchanges, except for items noted as "Final Sale". Final Sale items are any items 50% off or more and will be noted on their product page and the checkout page.
What if my item is defective or damaged?
If you were shipped damaged merchandise, please reach out to customer service at [email protected]. Please attach a photograph and specify the order number in the email.
Do you offer price adjustments?
Thank you for your order. Unfortunately, we are unable to make price adjustments on your purchases. Please reach out to [email protected] if we can assist you with anything else.